Refund and Returns Policy

At QuickSereals, we strive to provide high-quality products and excellent customer service. We understand that sometimes things don’t go as planned, and we want to ensure that your experience with us is as smooth as possible. Please take a moment to read through our Refund and Returns Policy for important details about how we handle returns, exchanges, and refunds.

1. Returns Eligibility

We accept returns for most products within 30 days of the delivery date. To be eligible for a return, the following conditions must be met:

• The item must be unused and in the same condition as when you received it.
• The item must be in its original packaging, including any tags, labels, or accessories.
• Certain items, such as customized products, personalized items, and sale items, are not eligible for returns unless they are defective or damaged during shipping.

Note: Please inspect your items as soon as they arrive. If the item is damaged or defective, please notify us within 7 days of receipt to initiate a return or exchange.

2. How to Initiate a Return

If you wish to return an item, please follow these steps:

1. Contact Us: Reach out to our customer service team at info@quicksereals.shop or +1 (775) 908-5618 to request a return authorization. Please provide your order number, a description of the item(s), and the reason for the return.
2. Return Authorization: Once your return is approved, we will send you detailed instructions, including a return shipping address and any necessary return labels.
3. Ship the Item Back: Carefully package the item(s) in its original packaging to ensure safe return transit. Please ship the item back within 7 days of receiving your return authorization. You are responsible for the cost of return shipping unless the item is defective or damaged.

Return Address:
QuickSereals
125 Feldman Lane,
Wilder, KY 41076, United States

Please retain a tracking number for your return shipment to ensure it is properly processed.

3. Return Shipping Costs

• Defective or Damaged Items: If you received a defective or damaged item, QuickSereals will cover the return shipping costs. We will provide a prepaid return label for the return shipment.
• Non-Defective Items: For returns of non-defective items, the cost of return shipping is the responsibility of the customer. You can choose the shipping carrier of your choice, but we recommend using a trackable shipping service to ensure the safe return of the item.

4. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If the return is approved, a refund will be processed within 7 business days. The refund will be issued to the original payment method used for the purchase. Depending on your card issuer or payment provider, it may take an additional 3-5 business days for the refund to appear in your account.

Note: Original shipping charges are non-refundable unless the item was damaged or defective.

5. Exchanges

If you wish to exchange an item for a different size, color, or style, please initiate the return process as described above. Once we receive the returned item, we will send out the replacement. If the replacement item is of a higher value, we will charge the difference. If the replacement is of a lower value, we will refund the difference.

If you prefer, you can place a new order for the item you want and return the original item under our standard return policy.

6. Non-Returnable Items

Certain items are not eligible for return under our policy. These include:

• Customized or Personalized Items (unless defective or damaged)
• Gift Cards
• Sale or Clearance Items (unless defective or damaged)
• Health and Hygiene Products (such as opened food items or personal care products)

7. Damaged or Defective Items

If you received a damaged or defective item, please notify us immediately. We request that you provide photographic evidence of the damage, and we will either send you a replacement item or issue a full refund for the purchase price, including shipping costs. For damaged or defective items, you can return the product at no cost to you.

8. Late or Missing Refunds

If you have not received your refund after 7 business days, please first check your bank account or payment provider, as it may take additional time for the refund to be processed. If you still haven’t received your refund, please contact us at info@quicksereals.shop. We will help resolve any issues promptly.

9. Customer Service

Our customer service team is here to assist you throughout the return, exchange, and refund process. If you have any questions or concerns regarding our Refund and Returns Policy, please feel free to contact us.

Email: info@quicksereals.shop
Phone: +1 (775) 908-5618
Address: 2534 Valencia Pl, Henderson, Nv 89074-6222, United States

We value your satisfaction at QuickSereals, and we want you to love your purchase. If you are not satisfied with your product, we are committed to resolving the issue with our easy-to-follow returns and refund process. Thank you for shopping with us!